Validate their concerns!
Many not-yet-Christians have been disappointed with the less than stellar behaviour of the church people they have dealt with.
Our tendency is to defend wrong behaviour by shifting blame and justifying actions because no one outside of Jesus Christ is perfect. A better way is to simply recognize any wrong behaviour for what it is – wrong.
The next time someone identifies an action that has hurt or disappointed them simply say, “What happened to you was wrong!” Validating someone who has been on the receiving end of wrong actions is healthy and right.
Copyright ©2013 Les Goertz